Customer information

This section contains Frequently Asked Questions about COVID-19 in New Zealand, pricelists, online rebate forms, an overview of brochures, manuals and user guides.

Frequently Asked Questions

Frequently Asked Questions

When will Miele Experience Centres re-open?

We will be following the Government’s advice regarding the nationwide lockdown, and as soon as they have indicated we can re-open one or more of our stores, we will do so. Check back on our site for more information as announcements are made.

Can I pick my order up from the Miele Experience Centre or Depot?

Unfortunately during the nationwide lockdown, all of our centres and distribution centres will be closed. Once the lockdown has been lifted, we will update our website for all customers, on the commencement of deliveries or where and how product can be sourced.

Can I get my order delivered?

During the nationwide lockdown, all of our centres will be closed and unfortunately, we will be unable to facilitate the delivery of orders. Your order will still be with us, ready to process, as soon as we reopen.

When will I receive my order?

All orders will be processed for delivery or collection once the shutdown has been lifted. We will be in contact with all customers when your order is ready for delivery, or is available for collection from your selected store.
 
What about the order I placed before the lockdown?

If you have not received your shipping or pickup notification prior to the lockdown, please contact us via email at centre.auckland@miele.co.nz to request an update.

Anything that has not been delivered by close of business on Wednesday 25th March 2020, will be rebooked for delivery for when the lockdown has been lifted, at this stage that is scheduled for 23rd of April.

Can I cancel my order and get a refund?

To discuss the ability to cancel your order please e-mail us at centre.auckland@miele.co.nz and we will be in touch with you within 24 hours.

I have received my item but it is damaged or not working properly, what do I do?

If you believe your item is damaged or not working as it should be – please contact us and we will be able to assist. We will do everything we can to solve the issue while the lockdown is in place, however we appreciate your patience if this is not possible and we need to wait until normal operations have resumed.

If I book service what safety measures can I expect?

We have designed a protocol that ensures that both our customers and our service team are protected. This takes into account all government recommendations and the social distancing requirements. 

 

Stay safe, stay strong and we look forward to seeing you again soon.
Your Miele NZ Team

 

Helpful advice and Information

About 100 years ago washing was done by hand. But as early as the beginning of the twentieth century the first washing machines were developed and significantly simplified the daily routine of housewives. Since then, many technological innovations that represented fundamental milestone in laundry care have been developed by Miele.
Here, in addition to interesting information on materials, we offer you numerous tips for stain removal and explain the meaning of the care symbols. Our wish is for you to have clean and stain-free laundry at all times!

Textiles and their Care

Staring at a mountain of laundry and  wondering which items can be washed together and which programme to use can be challenging. Most of the time it is obvious, but occasionally you may not be so sure. The colour from one garment has run and discoloured an old favourite, or something has shrunk. In essence, the nature of textile fibres determines their care. Follow a few ground rules and problems like these should be a thing of the past with a Miele washing machine and tumble dryer. In this chapter we clearly describe the most important fabric types and their care so that you can start a programme in the future with peace of mind.

Find out more

Tips on stain removal

Oh no! A stain. No need to panic. The guide to laundry care contains valuable tips on stain removal.
Here you can rediscover what your grandmother knew about getting rid of stubborn stains. Whilst there is no guarantee of eradicating a stain completely, it is always reassuring to be able to fall back on tried and tested remedies for rescuing your clothes from irreparable damage. And perhaps the nerve-wracking stain will have a happy ending after all.

Find out more

Garment care labels

Whether washing, drying, ironing or dry-cleaning: there are signs and symbols for everything that convey certain dos and don'ts.
Here we explain the most common care symbols of your laundry and clothing to you so that you can care for your textiles in the best possible way.

Find out more

Brochures

 
Miele KMDA cooktop extractor Brochure May 2018
Countertop extractor Discover the new freedom in cooking

View online
Miele Generation 7000
Miele Generation 7000

View online
Miele Freestanding Cooker brochure 2019
Miele Freestanding Cooker

View online
Miele built-in cooking appliances brochure
Built-in Cooking Appliances

View online
Miele cooktop and CombiSets brochure Oct 2014
Cooktop & CombiSets

View online
Rangehood brochure February 2017
Rangehoods

View online
Miele dishwasher brochure 2018
Dishwashers

View online
Miele refrigeration brochure
Refrigeration

View online
Miele MasterCool brochure 2013
MasterCool

View online
Miele Laundry Care brochure August 2019
Laundry Care

View online
Miele FashionMaster brochure
FashionMaster

View online
Miele Cleaning Products brochure Sept 2018
CareCollection

View online
MasterCool Guide
MasterCool Installation and Dimensions Guide

View online
Miele Quality Pledge brochure
Miele Quality Pledge

View online
Miele Electrical Connection brochure
Electrical Connection Overview 2019

View online

MyBrochure

How to create your own, individual brochure

Are you interested in Miele appliances but don’t want to order a brochure of our whole product range?

Why not use the benefits of MyBrochure and create your own, individual brochure by choosing the specific products you are interested in.

Here’s how MyBrochure works:

  • On each product detail page, you have the option to add one or multiple products to your wish list. All you need to do is tick the box 'Save & Compare'.
  • Once you have added your selection of products, you can go directly to your wish list by clicking on the link 'To wish list' or you can choose to add more products in the same manner as before.
  • If you would like to create your own, individual brochure with your saved products, just click on the wish list in the right corner of the Website. The number on the right side of the wish list icon indicates the number of products you have saved.
  • Start the brochure preparation process with a simple click on 'Add all products to my brochure'.
  • You can customise the headline, choose to add installation drawings and personal notes if you wish.
  • Finish your brochure with a last click on 'Create and download brochure', and the system will create your own brochure in as a PDF file.

Give it a try !

Go to MyBrochure

Guidebooks

 
Miele's guide to dishwashing
Miele's guide to dishwashing

Helpful hints and tips on getting the best out of your dishwasher

View online
Miele's guide to laundry care
Miele's guide to laundry care

Helpful hints and tips on caring for your textiles

View online

User manuals


Please enter either the name of the product, e.g. W 1715 or the serial number


Product name:
Serial number:

The serial number can be found on the name plate.

Where is the name plate?
Operating Instruction Manual Mat. No.:

Please enter the material number for the operating instruction manual you are looking for here.

Rebates

 
Miele Home Rewards
Miele Home Rewards

Offer closed 30 November 2019

Online Rebate Form Download

Pricelist

 
Miele NZ Price List February 2020
Kitchen and Laundry appliances Price List

Effective 1st February 2020

View Online