Customer information

This section contains Frequently Asked Questions about COVID-19 in New Zealand, pricelists, online rebate forms, an overview of brochures, manuals and user guides.


Frequently Asked Questions

Are Miele Experience Centres open?

We are pleased to confirm our Miele Experience Centres are open and our cooking demonstrations are available for bookings. Book now

Can I pick my order up from the Miele Experience Centre or Depot?

Please contact your nearest Miele Experience Centre for more information on order pick up. Click here


All of our Miele services, including online ordering and delivery have resumed.

When will I receive my order?

We will be in contact with all customers when your order is ready for delivery, or is available for collection from your selected store.

Can I cancel my order and get a refund?

To discuss the ability to cancel your order please e-mail us at and we will be in touch with you within 24 hours.

I have received my item but it is damaged or not working properly, what do I do?

If you believe your item is damaged or not working as it should be – please contact us and we will be able to assist. We will do everything we can to solve the issue while the lockdown is in place, however we appreciate your patience if this is not possible and we need to wait until normal operations have resumed.


Warm regards,
Your Miele NZ Team


Helpful advice and Information

About 100 years ago washing was done by hand. But as early as the beginning of the twentieth century the first washing machines were developed and significantly simplified the daily routine of housewives. Since then, many technological innovations that represented fundamental milestone in laundry care have been developed by Miele.
Here, in addition to interesting information on materials, we offer you numerous tips for stain removal and explain the meaning of the care symbols. Our wish is for you to have clean and stain-free laundry at all times!

Textiles and their Care

Staring at a mountain of laundry and  wondering which items can be washed together and which programme to use can be challenging. Most of the time it is obvious, but occasionally you may not be so sure. The colour from one garment has run and discoloured an old favourite, or something has shrunk. In essence, the nature of textile fibres determines their care. Follow a few ground rules and problems like these should be a thing of the past with a Miele washing machine and tumble dryer. In this chapter we clearly describe the most important fabric types and their care so that you can start a programme in the future with peace of mind.

Find out more

Tips on stain removal

Oh no! A stain. No need to panic. The guide to laundry care contains valuable tips on stain removal.
Here you can rediscover what your grandmother knew about getting rid of stubborn stains. Whilst there is no guarantee of eradicating a stain completely, it is always reassuring to be able to fall back on tried and tested remedies for rescuing your clothes from irreparable damage. And perhaps the nerve-wracking stain will have a happy ending after all.

Find out more

Garment care labels

Whether washing, drying, ironing or dry-cleaning: there are signs and symbols for everything that convey certain dos and don'ts.
Here we explain the most common care symbols of your laundry and clothing to you so that you can care for your textiles in the best possible way.

Find out more


Miele KMDA cooktop extractor Brochure May 2018
Countertop extractor Discover the new freedom in cooking

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Miele Generation 7000
Miele Generation 7000

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Miele dishwasher brochure 2021

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Miele Freestanding Cooker brochure 2019
Miele Freestanding Cooker

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Miele built-in cooking appliances brochure
Built-in Cooking Appliances

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Miele cooktop and CombiSets brochure Apr 2021
Cooktop & CombiSets

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Miele refrigeration brochure

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Miele MasterCool brochure 2013

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Miele Laundry Care brochure August 2019
Laundry Care

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Miele FashionMaster brochure

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Miele Cleaning Products brochure Sept 2018

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MasterCool Guide
MasterCool Installation and Dimensions Guide

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Rangehood brochure April 2021

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Miele Electrical Connection brochure
Electrical Connection Overview 2020

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How to create your own, individual brochure

Are you interested in Miele appliances but don’t want to order a brochure of our whole product range?

Why not use the benefits of MyBrochure and create your own, individual brochure by choosing the specific products you are interested in.

Here’s how MyBrochure works:

  • On each product detail page, you have the option to add one or multiple products to your wish list. All you need to do is tick the box 'Save & Compare'.
  • Once you have added your selection of products, you can go directly to your wish list by clicking on the link 'To wish list' or you can choose to add more products in the same manner as before.
  • If you would like to create your own, individual brochure with your saved products, just click on the wish list in the right corner of the Website. The number on the right side of the wish list icon indicates the number of products you have saved.
  • Start the brochure preparation process with a simple click on 'Add all products to my brochure'.
  • You can customise the headline, choose to add installation drawings and personal notes if you wish.
  • Finish your brochure with a last click on 'Create and download brochure', and the system will create your own brochure in as a PDF file.

Give it a try !

Go to MyBrochure


Miele's guide to dishwashing
Miele's guide to dishwashing

Helpful hints and tips on getting the best out of your dishwasher

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Miele's guide to laundry care
Miele's guide to laundry care

Helpful hints and tips on caring for your textiles

View online


Please enter either the name of the product, e.g. W 1715 or the serial number

Product name:
Serial number:

The serial number can be found on the name plate.

Where is the name plate?
Operating Instruction Manual Mat. No.:

Please enter the material number for the operating instruction manual you are looking for here.


NZ Miele service rebate
Miele Service Rebate

Online Rebate Form Download Download


Miele NZ Price List May 2021
Kitchen and Laundry appliances Price List

Effective 14 May 2021

View Online


Vacuum Cleaners

Triflex – Getting started

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Triflex – Configuration concepts

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Triflex – Conversion from PowerUnit at the bottom to PowerUnit only

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Triflex – Conversion from comfort mode to compact mode

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Triflex – Conversion from PowerUnit at the bottom to PowerUnit at the top

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Triflex – Attaching the wall bracket

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Triflex - Emptying the dust container

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Triflex – Cleaning the fine dust filter

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Triflex – Cleaning the roller brush

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Triflex – Cleaning the electrobrush

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Triflex – Cleaning the pre-filter

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