Customer information

This section contains Frequently Asked Questions about COVID-19 in New Zealand, pricelists, online rebate forms, an overview of brochures, manuals and user guides.

Frequently Asked Questions

Frequently Asked Questions

Are Miele Experience Centres open?

We are pleased to confirm our Miele Experience Centres are open and our cooking demonstrations are available for bookings. Book now

Can I pick my order up from the Miele Experience Centre or Depot?

Please contact your nearest Miele Experience Centre for more information on order pick up. Click here

Delivery

All of our Miele services, including online ordering and delivery have resumed.

When will I receive my order?

We will be in contact with all customers when your order is ready for delivery, or is available for collection from your selected store.

Can I cancel my order and get a refund?

To discuss the ability to cancel your order please e-mail us at centre.auckland@miele.co.nz and we will be in touch with you within 24 hours.

I have received my item but it is damaged or not working properly, what do I do?

If you believe your item is damaged or not working as it should be – please contact us and we will be able to assist. We will do everything we can to solve the issue while the lockdown is in place, however we appreciate your patience if this is not possible and we need to wait until normal operations have resumed.

 

Warm regards,
Your Miele NZ Team

 

Helpful advice and Information

About 100 years ago washing was done by hand. But as early as the beginning of the twentieth century the first washing machines were developed and significantly simplified the daily routine of housewives. Since then, many technological innovations that represented fundamental milestone in laundry care have been developed by Miele.
Here, in addition to interesting information on materials, we offer you numerous tips for stain removal and explain the meaning of the care symbols. Our wish is for you to have clean and stain-free laundry at all times!

Brochures

 
Miele KMDA cooktop extractor Brochure May 2018
Countertop extractor Discover the new freedom in cooking

View online
Miele Generation 7000
Miele Generation 7000

View online
Miele dishwasher brochure 2021
Dishwashers

View online
Miele Freestanding Cooker brochure 2019
Miele Freestanding Cooker

View online
Miele built-in cooking appliances brochure
Built-in Cooking Appliances

View online
Miele cooktop and CombiSets brochure Apr 2021
Cooktop & CombiSets

View online
Miele refrigeration brochure
Refrigeration

View online
Miele MasterCool brochure 2020
MasterCool

View online
Miele Laundry Care brochure August 2019
Laundry Care

View online
Miele FashionMaster brochure
FashionMaster

View online
Miele Cleaning Products brochure Sept 2018
CareCollection

View online
MasterCool Guide
MasterCool Installation and Dimensions Guide

View online
Rangehood brochure April 2021
Rangehoods

View online
Miele Electrical Connection brochure
Electrical Connection Overview 2022

View online

MyBrochure

How to create your own, individual brochure

Are you interested in Miele appliances but don’t want to order a brochure of our whole product range?

Why not use the benefits of MyBrochure and create your own, individual brochure by choosing the specific products you are interested in.

Here’s how MyBrochure works:

  • On each product detail page, you have the option to add one or multiple products to your wish list. All you need to do is tick the box 'Save & Compare'.
  • Once you have added your selection of products, you can go directly to your wish list by clicking on the link 'To wish list' or you can choose to add more products in the same manner as before.
  • If you would like to create your own, individual brochure with your saved products, just click on the wish list in the right corner of the Website. The number on the right side of the wish list icon indicates the number of products you have saved.
  • Start the brochure preparation process with a simple click on 'Add all products to my brochure'.
  • You can customise the headline, choose to add installation drawings and personal notes if you wish.
  • Finish your brochure with a last click on 'Create and download brochure', and the system will create your own brochure in as a PDF file.

Give it a try !

Go to MyBrochure

User manuals


Please enter either the name of the product, e.g. W 1715 or the serial number


Product name:
Serial number:

The serial number can be found on the name plate.

Where is the name plate?
Operating Instruction Manual Mat. No.:

Please enter the material number for the operating instruction manual you are looking for here.

Rebates

 
NZ Miele service rebate
Miele Service Rebate

Online Rebate Form Download Download

Pricelist

 
Cooking and Refrigeration appliances Price List

Effective 1 Feb 2022

View Online
Dishwasher and Laundry appliances Price List - 1 Aug 2022
Dishwasher and Laundry appliances Price List

Effective 1st Aug 2022

View Online

Videos

Vacuum cleaners

Triflex HX1 Facelift & Triflex HX2

 
Triflex HX1 Facelift / Triflex HX2 - Getting started

Play video
Triflex HX1 Facelift / Triflex HX2 - Attaching the wall bracket

Play video
Triflex HX1 Facelift / Triflex HX2 - Configuration concepts

Play video
Triflex HX1 Facelift / Triflex HX2 - Moving the PowerUnit from the bottom to the top

Play video
Triflex HX1 Facelift / Triflex HX2 - Moving the PowerUnit from the top to the bottom

Play video
Triflex HX1 Facelift / Triflex HX2 - Moving the PowerUnit from the bottom to PowerUnit only

Play video
Triflex HX1 Facelift / Triflex HX2 - Emptying the dust container

Play video
Triflex HX1 Facelift / Triflex HX2 - Cleaning the pre-filter and fine dust filter

Play video
Triflex HX1 Facelift / Triflex HX2 - Cleaning the roller brush part 1

Play video
Triflex HX1 Facelift / Triflex HX2 - Cleaning the roller brush part 2

Play video

Vacuum Cleaners

 
Triflex – Getting started

Play video
Triflex – Configuration concepts

Play video
Triflex – Conversion from PowerUnit at the bottom to PowerUnit only

Play video
Triflex – Conversion from comfort mode to compact mode

Play video
Triflex – Conversion from PowerUnit at the bottom to PowerUnit at the top

Play video
Triflex – Attaching the wall bracket

Play video
Triflex - Emptying the dust container

Play video
Triflex – Cleaning the fine dust filter

Play video
Triflex – Cleaning the roller brush

Play video
Triflex – Cleaning the electrobrush

Play video
Triflex – Cleaning the pre-filter

Play video