Kia Ora Aotearoa, we are still here for you

Miele Covid Update

AN IMPORTANT UPDATE FOR OUR CUSTOMERS

Whilst at Level 3 and 4 our Miele Experience Centres remain closed and will reopen once the region returns to Level 2 in line with the current government restrictions. At Level 3 our centres and retail partners can offer contactless collection, please find our support guide below on managing lockdown with Miele.

CONTACTING THE MIELE TEAM 

Our New Zealand team are still here to answer your calls and emails and contact information can be found below.

There will be times when our dedicated customer care and service support teams experience high volumes of calls and email enquiries which may result in longer wait times for you. We acknowledge this and sincerely apologise for the inconvenience. During these times we respectfully request all our valued customers to be patient and to kindly extend the same courtesy, respect, kindness and understanding our consultants aim to always provide to you. Our teams are doing their very best to answer your enquiry asap and to improve wait times we have included links below to allow you to self-manage your enquiry where possible. Thank you very much for your patience and support. 

SELF MANAGE YOUR MIELE ENQUIRY

Live Chat 24/7: For all general, online shop, promotions and voucher code enquiries please chat with us at the bottom of this page
Self Service: To manage your delivery & service bookings, or make a payment - Click HERE
Miele Customer Service Support: For all general customer support tools - Click HERE

MIELE EXPERIENCE CENTRES & CONTACT INFORMATION

Miele Experience Centre’s are closed during Level 3 and 4 and will reopen when the region returns to Level 2. Our sales consultants are available to assist you with your queries.

Nationwide Contact Number 0800 464 353
Auckland Experience Centre: Centre.Auckland@miele.co.nz 
Wellington Experience Centre: Centre.Wellington@miele.co.nz

At Level 3 our centres can offer Call and Collect services. Please contact the centre via phone or email above to arrange the sale and contactless collection.


MIELE RETAIL PARTNERS

Whilst at Level 3 and 4 our Retail Partners remain closed and will reopen once the region returns to Level 2 in line with the current government restrictions. At Level 3 some of our Retail Partners are offering Click and Collect services. Please click HERE to find a Miele Retailer Partner. 

MIELE ONLINE SHOP

Our online store will remain open and we are able to dispatch product at all levels.

DELIVERY AND INSTALLATION

Delivery continues to operate at all levels, and we are following government guidelines to deliver your product safely, without contact. There may be some delays in delivery as we follow the required guidelines throughout the country. Installation services are only available from Level 3 in line with current government restrictions.

SERVICE AND REPAIRS

At Level 4 service and repairs are available for the following essential appliances only: Washing Machines, Refrigerators, Freezers, Cooktops and Ovens (including steam and combis). From Level 3 service and repairs are available for all products.

Please click HERE to manage your service booking.

Thank you

The Miele Team

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